Privacy Policy

1. Who we are

PDF2Print is a trading name of RippleXN. We provide large-format print design, production and installation services. When we refer to “we”, “us” or “our” in this policy, we mean PDF2Print / RippleXN.

If you have questions about this policy, contact us at [email protected].

2. Information we collect

We collect information you provide directly when you:

• Upload a file or submit a project request
• Fill in contact details (name, email address)
• Add project notes or a brief
• Correspond with us by email

We also automatically collect limited technical information when you visit our website, including your IP address, browser type, and pages visited. See our Cookies Policy for details.

3. How we use your information

We use your information to:

• Process and fulfil your project requests
• Communicate with you about your project
• Send you a quote or project update
• Improve our website and services
• Comply with legal obligations

We will never sell, rent or share your personal information with third parties for marketing purposes.

4. File uploads

Files you upload (PDFs, images, documents) are stored securely in cloud storage. We use your uploaded files solely for the purpose of completing your project. Files are retained for a reasonable period to allow for project revisions and reprints, after which they are securely deleted.

5. Data storage and security

Your data is stored on secure, encrypted servers. We use industry-standard security measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet is 100% secure.

6. Your rights

Under data protection law (including GDPR), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Request a copy of your data in a portable format

To exercise any of these rights, email us at [email protected].

7. Third-party services

We use trusted third-party services to operate our website and deliver our service, including cloud hosting and secure file storage providers. These providers process data on our behalf and are bound by appropriate data processing agreements.

8. Data retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting or reporting requirements.

9. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.